These Terms of Service govern your use of our website and your purchases from Soléna™. By accessing our site or placing an order, you agree to the terms below. The terms “we”, “us”, and “our” refer to Soléna™, located at Seilerstraße 35, 30171 Hannover, Germany. If you do not agree with these terms, you may not use this website or our services.
Use of the Website By using this site, you confirm that you are at least 18 years old or have permission from a legal guardian. You may not use our products or site for any unlawful or unauthorized purpose. Any breach of these terms may result in termination of your access to our services. Products and Availability Soléna™ sells physical sunglasses only. All products are subject to availability. We reserve the right to limit quantities, discontinue items, or refuse any order for any reason, including suspected fraud or policy violations. Pricing and Currency All prices on our website are listed in Euros (EUR). We reserve the right to change prices at any time without notice. You are responsible for paying all charges related to your order, including shipping and applicable taxes. Order Confirmation and Refusal When you place an order, you will receive a confirmation email. This does not guarantee acceptance. We reserve the right to cancel or refuse any order, in whole or in part, at our sole discretion. If your order is cancelled, we will issue a full refund. Payment Methods We accept payments via Shopify Payments and PayPal. Your payment information is securely processed by our partners and not stored on our servers. Shipping Policy We ship within the European Union only. Orders are usually processed within 1–3 business days and delivered in 7–14 business days, depending on the destination. Delivery times are estimates and not guaranteed. You will receive a tracking link via email once your order ships. Returns and Refunds We offer a 30-day risk-free return guarantee. If you’re not satisfied with your sunglasses, you may return them within 30 days of receipt. Items must be unworn (trying them on is acceptable), undamaged, and returned in their original condition with packaging and labels. To initiate a return, you must first contact us at info@solena-store.com. Unapproved or unsolicited returns will not be accepted. After we receive and inspect the returned item, you will be notified by email whether your refund has been approved. Approved refunds will be processed to your original payment method. No Exchanges or Store Credit At this time, we do not offer exchanges or store credit. Refunds are issued only for approved returns in accordance with our return policy. Warranty Disclaimer We do not currently offer formal product warranties. However, our 30-day risk-free return policy is designed to give you full peace of mind. Intellectual Property All content on this website, including product images, branding, design, and text, is the intellectual property of Soléna™ and may not be used without prior written consent. Limitation of Liability Soléna™ is not liable for any indirect, incidental, or consequential damages that may arise from the use of our products or website. Our total liability for any claim will not exceed the purchase amount of the relevant product. Changes to These Terms We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of the site after changes are made constitutes your acceptance of those changes. Governing Law These terms are governed by the laws of Germany and the European Union. Contact Information For any questions about these Terms of Service, please contact us at info@solena-store.com.