At Soléna™, your privacy and the protection of your personal data matter to us. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our online store.
Who We Are
Soléna™
Seilerstraße 35
30171 Hannover, Germany
Email: info@solena-store.com
What Data We Collect
When you interact with our store, we collect certain personal data. This includes your name, billing and shipping address, email address, phone number, and payment information when you place an order. If you create a customer account, we store your login details and order history. We also collect device data such as IP address, browser type, and time zone. Usage data includes pages visited and referral sources. We may also collect marketing-related data through platforms like TikTok.
How We Use Your Data
We use your personal data to fulfill orders, process payments and refunds, manage customer accounts, provide order updates, and respond to inquiries. Your data helps us detect fraud and improve the shopping experience. We may also use your data for marketing and analytics purposes through platforms like TikTok.
Legal Basis for Processing
We process your personal data based on the following legal grounds: to fulfill a contract (such as completing your order), to comply with legal obligations, based on your consent (such as cookie usage), or for our legitimate business interests (such as improving our services and running ads).
Sharing Your Data
We only share your data with trusted third parties who help us operate our store and services. This includes Shopify as our e-commerce platform, PayPal and Shopify Payments for processing payments, TikTok for ad performance and tracking, and Consentmo for managing GDPR compliance. These partners process your data securely and only as needed to support our operations.
Cookies and Tracking
We use cookies to operate our store efficiently, improve performance, and deliver personalized ads. You can control your cookie preferences through the Consentmo banner on your first visit or contact us to update your settings.
Your GDPR Rights
If you are located in the EU or EEA, you have the right to access your personal data, correct it, download a copy, request deletion, and restrict or object to certain types of processing. To exercise these rights, you can visit our GDPR Compliance page or email us at info@solena-store.com. We will respond to your request within 30 days.
Data Processing via Consentmo
When you submit a data request (DSAR) through our compliance page, our GDPR provider Consentmo will process your IP address and email address strictly to fulfill your request. For more information, please see Consentmo’s Data Processing Policy.
Data Retention
We keep your order and account data for as long as necessary to fulfill legal, tax, and operational purposes. If you request deletion of your data, we will erase your records unless legally required to retain them.
Security
We take data security seriously and use secure servers, encryption, and access controls to protect your information against unauthorized access or misuse.
Consent and Agreement
By using our website and placing an order, you agree to this Privacy Policy and our Terms of Service. You also consent to the use of cookies and other technologies as outlined above.
Contact Us
For any privacy-related questions or concerns, you can contact our Data Protection Officer at:
info@solena-store.com
Soléna™, Seilerstraße 35, 30171 Hannover, Germany
If you are unsatisfied with how we handle your data, you have the right to file a complaint with your local data protection authority.